Telehealth Frequently Asked Questions

Many medical conditions can be treated with Telehealth including:

  • Acne
  • Rashes
  • Eczema
  • Rosacea
  • Cold sores
  • Psoriasis
  • Insect bites
  • Inflamed or enlarged hair follicles
  • Skin infections
  • Dry Skin
  • Dermatitis

What is an online video visit (telederm, telemedicine, telehealth)?
An online video visit is like an office visit, but it is performed remotely. In a video visit, you will be seeing your provider on your mobile device or your computer, from the convenience of your home.

What types of appointments can I schedule as a video visit?
Providers can assess symptoms, make a diagnosis, recommend treatment, and send prescriptions electronically to your pharmacy. Follow-up visits with a provider, post-operative appointments, and various dermatology issues such as acne, rash, rosacea, dry skin, and skin infections are all examples of visits that can be done by video chat.

What can I expect when I schedule a video visit?
During a video visit, you will meet "live" with an Advanced Dermatology and Mohs Surgery provider via online video conference from your smartphone, laptop, or tablet. Patients will receive simple, step by step instructions after you book your visit.

How can I prepare for my video visit?
Prior to your appointment, log into your patient portal and update your medical history and preferred pharmacy. We strongly suggest using a mail-order specialty pharmacy at this time.

Find a quiet place in your home with good lighting where you will have privacy. Make sure to allow access to your video and microphone so that your provider can hear and see you. We have found an iPhone or Android phone works best for the video conference as they are easy to manipulate and show the area of concern.

Will I have to pay my copay for a video visit?
Yes, you will receive an online bill for your co-payment following your video visit.

Will I be charged a cancellation fee if I need to cancel my video visit?
No cancellation fees are being charged at this time.

How can I schedule a video visit?
Please call 630-482-3700 or click the make an appointment button to schedule a video appointment or a future in-office visit.

Does a patient have to meet with a provider in-person before a visit can be conducted via video?
No, the patient can have their first visit with the provider conducted via video.

Will my insurance plan cover a video visit?
Most major insurance plans cover video visits, also known as "telehealth visits". However, it is important to check with your insurance provider prior to your appointment.

What about Medicare and Medicaid?
Yes, Medicare will reimburse for video visits during the epidemic.

How does a video visit work?
Video visits take place through the DOXY.ME patient portal. The specific and simple details will be texted to you just before the scheduled telehealth appointment. In most cases, all you have to do is click the link and sign in to the portal.

Is the quality of care on a video visit the same as an in-person visit?
The quality of telemedicine as a method of healthcare delivery is confirmed by decades of research and demonstrations. Telemedicine has been found to be a safe, cost-effective and convenient way to provide healthcare services, though many conditions do require an in-office visit. Additionally, video and audio quality may inhibit diagnosis.

Can I schedule a video visit for a child?
Yes, you may schedule a video visit for a child. If a parent/guardian is unable to be present at the time of visit, they must complete the Consent for non-emergency treatment of minors before the appointment. Please call our office at 630-482-3700 to receive the Consent.

What if I need an appointment and I want to see a doctor in-person?
During the Coronavirus pandemic, Advanced Dermatology and Mohs Surgery is open for urgent dermatologic issues including skin cancer removal.

Schedule a video visit first so your dermatology provider can determine whether you need to be seen at one of our offices. If it is determined that you need an in-person appointment, the provider will make that recommendation and assist you in scheduling.

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9:00 am-5:00 pm


9:00 am-5:00 pm


9:00 am-5:00 pm


9:00 am-5:00 pm