OFFICE POLICIES

Office Hours

We are available to serve you from 8:30 a.m. until 5:00 p.m. Monday through Friday.

Accreditation

One of the most important things we do to earn your trust is to participate voluntarily in the quality assessment program of the Accreditation Association for Ambulatory Health Care (AAAHC).

Our accreditation tells you that the AAAHC’s independent team of health care professionals has taken a close look at us and has found that we meet their rigorous, nationally recognized standards for quality health care services.

Accreditation demands a high level of commitment and effort. It challenges us always to find better ways to serve you. It reminds us constantly that our first and most important responsibility is to see that you receive the best care we can possibly provide.

Our accreditation gives you that extra measure of confidence you want in your health care services. It’s one more way for us to say, “We care about you.”

Financial/Insurance

We will make a copy of your insurance card(s) when you arrive in the office. If you do not present your insurance card(s) at the time of your visit, or if your treatment with us is not covered under your insurance plan, you will be required to pay for your office visit at the time of service. We accept Visa and Master Card. We will be happy to submit a claim to your insurance carrier for reimbursement directly to you. (If you are not sure if we are under your insurance plan, please contact your insurance company to verify this information.)

Our staff has been trained to understand many insurance company policies, but they DO NOT have all the answers about your specific benefits. Please contact your employer for a copy of your Benefits Guidebook, or call your insurance company should you need more detailed information about your coverage.

Past Due Account Balances:
If your account balance becomes past due, appropriate action will be taken to collect the amount due. If you have issues that prevent you from paying the full balance due, please contact our office so we can help you find a solution. If your account is in Collections, you may be dismissed from the practice and become ineligible for services until your balance is paid in full.

Returned Checks:
The fee for each check returned for insufficient funds is $25. This fee will be automatically charged to your account when your check is returned by the bank.